Refund policy

Due to the hygienic and personal nature of hair extensions, lashes, hair accessories, and beauty products, all sales are considered final unless an item arrives damaged, defective, or materially different from the item ordered.

Hair Products

Hair extensions cannot be returned or exchanged after they have been:

• Opened or removed from their original security packaging

• Unbundled

• Brushed or combed

• Washed

• Cut

• Colored or chemically altered

• Installed

• Worn

• Exposed to fragrance, smoke, styling products, or other odors

Special Orders

All customized and special-order merchandise is final sale once production or fulfillment has begun.

Incorrect or Damaged Orders

Customers must contact houseofvelvetcrown@gmail.com within 48 hours of confirmed delivery if an order arrives damaged, defective, or incorrect.

The customer should provide:

• Order number

• Clear photographs of the item

• Photographs of the packaging

• A description of the concern

The product must remain unused, unaltered, and in its original packaging while the claim is reviewed.

Approved Returns

No merchandise should be returned without written authorization. Unauthorized returns may not be accepted.

When House of Velvet Crown confirms that an incorrect or defective item was sent, the company may provide a replacement, exchange, store credit, or refund depending on the circumstances.

Final-Sale Merchandise

The following items are final sale:

• Special-order products

• Customized items

• Used or opened hair

• Lashes

• Bonnets and edge bands after opening

• Beauty products

• Promotional or clearance merchandise

• Gift cards